Reference

How We Handle Your Information

We collect what we need to run your account, process bKash, Nagad and Rocket transactions, and keep the lobby secure. This policy explains what we gather, why we need it, and how you can request changes or ask questions.

Account detailsPayment recordsDevice informationLogin historyCommunication preferences
po ok How We Handle Your Information
DATA PRACTICES

How We Protect and Use Your Information

We built our data handling around the operations that matter most to Bangladesh players: clearing bKash, Nagad and Rocket deposits quickly, keeping accounts secure, and making sure withdrawal requests go to the right wallet. Every piece of information we collect serves one of those goals, and we limit access to the smallest team needed to run the platform.

Payment Processing

When you send a deposit via bKash, Nagad or Rocket, we record the transaction ID, amount, timestamp and your wallet number so we can credit your account and reconcile the payment with the provider. We keep these records for the period required under local financial rules.

Account Security

We log your IP address, device type and login times to detect unusual activity and block unauthorized access. If we see a login attempt from a new device or location, we may ask you to confirm it via SMS before granting entry to your account.

Cookies and Sessions

We use cookies to keep you logged in across pages and remember your language preference. Session cookies expire when you close the browser, while preference cookies stay until you clear them. You can disable cookies in your browser settings, but parts of the lobby may not work correctly.

Data Retention

Active accounts and their transaction history remain in our system as long as you use the platform. If you do not log in for the period stated in our terms, we archive your data and restrict account access. You can request full deletion by contacting support and completing verification.

PRIVACY SUPPORT

How to Reach Us About Your Data

If you want to see what information we hold, request a correction, or ask us to delete your account data, contact our support team through any of the channels below. We aim to respond within a few business days and will walk you through the verification steps needed to process your request securely.

Team online

Live Chat

Open the chat widget at the bottom of any page and tell the agent you have a privacy question. They will verify your account and help you submit a formal request or answer quick questions about data handling on the spot.

Email Support

Send your request to the support email listed in the footer. Include your registered mobile number so we can match it to your account. We will reply with the next steps and any documents you need to sign for verification.

Account Settings

Log in and go to the privacy section under account settings. You can download a copy of your data, update communication preferences, or start a deletion request directly from that page without waiting for an agent.

Common Questions About Your Data

We collect your mobile number, date of birth, preferred language, and the wallet details you provide for bKash, Nagad or Rocket deposits. We also record your device type and IP address to keep your session secure and detect unauthorized logins.

We share payment details with the wallet provider you choose so they can process the transaction. If local law requires verification, we may share account details with identity or compliance services. We do not sell your data to advertisers or third-party marketing firms.

Log in and go to the privacy section under account settings, where you can download a summary of your data. If you need a full report or have specific questions, contact support via live chat or email and we will send the details after verifying your identity.

Yes. Contact support and request account deletion. We will verify your identity, then remove your personal details and close your account. Transaction records may be kept for the minimum period required under local financial reporting rules before full deletion.

We use cookies to keep you logged in, remember your language preference, and track which pages you visit so we can improve loading times. Session cookies expire when you close your browser, while preference cookies stay until you clear them manually.

We keep transaction records as long as your account is active, plus the retention period required under local financial rules for audit and reconciliation purposes. Once that period ends and your account is closed, we delete payment details unless a legal hold applies.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.